Responsible Gaming
at 25ph.com

Responsible gaming means playing within your means, for entertainment, with full awareness of the risks involved. At 25ph.com, we believe that every player deserves to enjoy our games — slots, live dealer, fishing games like Shade Dragon Fishing and Fishing Disco, bingo, and sports betting — without those games ever becoming a problem.

Gambling is a form of paid entertainment. Like any form of entertainment, it costs money — and the house always has a mathematical edge over time. This is not a secret; it is the fundamental nature of casino gaming. Responsible gaming means accepting this reality and choosing to play for the enjoyment of the experience, not as a strategy to make money or solve financial problems.

The vast majority of 25ph.com players enjoy our platform without any issues. But for a small percentage of people, gambling can become compulsive or problematic. 25ph.com takes this seriously. We have invested in tools, training, and policies specifically designed to identify at-risk players early and provide them with the support they need.

Under Philippine law and PAGCOR regulations, casino-style gambling is restricted to individuals who are 21 years of age or older. This is not a guideline — it is a strict legal requirement, and 25ph.com enforces it without exception.

Every player who registers on 25ph.com is required to verify their age as part of the Know Your Customer (KYC) process before any withdrawal can be processed. Acceptable age verification documents include:

• Philippine Statistics Authority (PSA) National ID / PhilSys Card
• Philippine Passport
• Land Transportation Office (LTO) Driver's License
• SSS / GSIS ID with date of birth
• Voter's ID issued by COMELEC

Any account found to belong to a person under 21 years of age will be immediately closed, all winnings will be forfeited, and any deposits will be returned to the original payment source. If you are a parent or guardian and believe a minor has accessed 25ph.com, please contact us immediately at [email protected].

Problem gambling can develop gradually and is not always easy to recognize — especially in yourself. 25ph.com encourages all players to regularly reflect on their gaming habits. The following are common warning signs that gambling may be becoming a problem:

• Spending more money on gambling than you can afford to lose
• Chasing losses — continuing to play in an attempt to win back money you have lost
• Gambling to escape stress, anxiety, depression, or other emotional difficulties
• Lying to family members or friends about how much time or money you spend gambling
• Neglecting work, school, family, or social responsibilities because of gambling
• Borrowing money, selling possessions, or taking out loans to fund gambling
• Feeling restless, irritable, or anxious when you try to reduce or stop gambling
• Repeatedly trying to cut back on gambling but being unable to do so
• Thinking about gambling constantly — planning your next session, reliving past wins

If you recognize three or more of these signs in your own behavior, we strongly encourage you to use the self-exclusion tools described below, or to reach out to a professional counselor. There is no shame in asking for help — it is the responsible thing to do.

Answer these questions honestly. If you answer "yes" to two or more, consider taking a break and using our responsible gaming tools.

25ph.com provides a comprehensive suite of responsible gaming tools that are available to all registered players at no cost. These tools can be accessed directly from your account settings at any time — no approval required, no waiting period for most features.

• Deposit Limits: Set a daily, weekly, or monthly cap on how much you can deposit into your 25ph.com account. Once set, limits can only be decreased immediately — increases require a 7-day cooling-off period to prevent impulsive decisions.
• Loss Limits: Set a maximum amount you are willing to lose within a defined period. When your loss limit is reached, you will be unable to place further bets until the limit period resets.
• Session Time Limits: Set a maximum duration for each gaming session. When your session limit is reached, you will be automatically logged out and will need to wait before logging back in.
• Reality Checks: Enable periodic on-screen reminders that show how long you have been playing and how much you have wagered during the current session. Available at 30-minute, 1-hour, and 2-hour intervals.
• Cool-Off Period: Take a short break from 25ph.com for 24 hours, 48 hours, or up to 30 days. During a cool-off period, your account remains open but you cannot log in or place bets. The cool-off activates immediately.
• Self-Exclusion: Permanently or temporarily exclude yourself from 25ph.com for a minimum of 6 months, up to 5 years, or permanently. During self-exclusion, your account is fully suspended, you will not receive any marketing communications, and you cannot reactivate your account until the exclusion period ends. Permanent self-exclusion cannot be reversed.
• Account Closure: You may request permanent closure of your 25ph.com account at any time by contacting our support team. Closed accounts cannot be reopened.

Most 25ph.com players enjoy our platform as a fun pastime — here are some practical habits that help keep it that way:

• Set a budget before you play — decide in advance how much you are willing to spend, and treat it as the cost of entertainment, not an investment.
• Never chase losses — if you have reached your budget for the session, stop. Chasing losses almost always makes things worse.
• Take regular breaks — step away from the screen every hour. Use our session time limit feature to automate this.
• Do not gamble when emotional — avoid playing when you are stressed, upset, tired, or under the influence of alcohol. These states impair judgment and increase risk-taking.
• Balance gambling with other activities — gaming should be one of many leisure activities in your life, not the primary one.
• Keep gambling money separate — use a dedicated GCash or Maya wallet for your 25ph.com deposits so you always know exactly how much you have spent.
• Talk to someone you trust — if you feel your gambling is getting out of hand, talking to a friend, family member, or counselor is one of the most effective first steps.