25ph.com Privacy Policy

This Privacy Policy applies to all personal data collected by 25ph.com through its website at 25phcom.org, its customer support channels, and any other touchpoints through which you interact with the 25ph.com platform. It applies to all registered players, prospective players who browse the site without registering, and any individual who contacts 25ph.com for support or information.

By accessing the 25ph.com website or registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, please do not use the 25ph.com platform.

This policy should be read together with the 25ph.com Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 25ph.com (operating through 25phcom.org) is the personal information controller responsible for your personal data.

Our designated Data Protection Officer (DPO) can be reached at the contact details provided in Section 14 of this policy. The DPO is responsible for overseeing 25ph.com's data protection strategy and ensuring compliance with applicable Philippine data privacy laws.

25ph.com collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the website, and from third parties such as payment processors and identity verification services. The categories of personal data we collect include:

25ph.com processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose incompatible with those stated below:

• Account Registration and Management: To create and maintain your 25ph.com account, verify your identity, and manage your account settings and preferences.
• KYC and Regulatory Compliance: To verify your age (21+), identity, and eligibility to use the platform in accordance with Philippine gaming regulations and anti-money laundering (AML) requirements.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers, and to verify that payment methods are registered in your name.
• Platform Operation and Game Delivery: To provide access to games, process bets, calculate and credit winnings, and maintain accurate gaming records.
• Bonus and Promotion Administration: To determine eligibility for bonuses, track wagering requirements, and administer promotional campaigns.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming patterns, enforce self-exclusion requests, apply deposit and loss limits, and identify players who may need responsible gaming support.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct.
• Legal and Regulatory Obligations: To comply with applicable Philippine laws, respond to lawful requests from regulatory authorities, and maintain records as required by law.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided consent and have not opted out.
• Platform Improvement: To analyze usage patterns, improve platform performance, and develop new features that better serve Filipino players.

Under the Data Privacy Act of 2012, 25ph.com processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you (the Terms & Conditions), including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including KYC/AML obligations under AMLC regulations and gaming regulations administered by PAGCOR.
• Legitimate Interests: Processing necessary for 25ph.com's legitimate business interests, including fraud prevention, security monitoring, and platform improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

25ph.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment Processors: We share necessary financial data with GCash, PayMaya, and Philippine banking partners solely to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: We may share identity documents with licensed KYC verification service providers to confirm your identity and age in compliance with regulatory requirements.
• Game Providers: Certain technical data (such as session tokens and game activity) is shared with our licensed game software providers to deliver gameplay. These providers do not receive your full identity or financial data.
• Regulatory and Law Enforcement Authorities: We will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities when required by law, court order, or regulatory directive.
• Professional Advisors: We may share data with our legal counsel, auditors, and compliance consultants under strict confidentiality obligations, where necessary to obtain professional advice.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

25ph.com retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

When personal data is no longer required, 25ph.com will securely delete or anonymize it in accordance with our data disposal procedures.

25ph.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser and the 25ph.com platform is encrypted using industry-standard SSL/TLS protocols.
• Encryption at Rest: Sensitive personal data, including KYC documents and financial records, is encrypted when stored on our servers.
• Access Controls: Access to personal data is restricted to authorized 25ph.com personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: Player accounts support two-factor authentication (2FA) as an additional layer of account security.
• Regular Security Audits: 25ph.com conducts periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems.
• Incident Response: In the event of a personal data breach, 25ph.com will notify affected players and the National Privacy Commission (NPC) within the timeframes required by RA 10173 and NPC regulations.

25ph.com uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze how the site is used. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: These cookies remember your preferences (such as language settings and display options) to provide a more personalized experience.
• Analytics Cookies: These cookies collect anonymized information about how players use the 25ph.com platform, helping us understand which features are most popular and where improvements can be made. No personally identifiable information is collected through analytics cookies.
• Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your session while you are logged in.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 25ph.com platform. 25ph.com does not use cookies to serve third-party advertising or to track your activity across other websites.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 25ph.com:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data 25ph.com holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to applicable legal exceptions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

The 25ph.com platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from persons under 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on 25ph.com or provided personal data to us, please contact our support team immediately at the details in Section 14. We take the protection of minors very seriously and will act promptly on all such reports.

25ph.com implements age verification procedures during registration and KYC to prevent underage access to the platform. These procedures are a core part of our responsible gaming commitment.

Some of 25ph.com's service providers and technology partners may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that afforded by RA 10173, 25ph.com will implement appropriate safeguards — such as contractual data protection clauses — to ensure your data remains protected to the same standard as within the Philippines.

25ph.com will not transfer your personal data to any jurisdiction without first ensuring that adequate protections are in place, and will notify the National Privacy Commission of any cross-border data transfers as required by applicable NPC regulations.

25ph.com may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this policy periodically. Your continued use of the 25ph.com platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Information about the NPC and how to file a complaint is available through official Philippine government channels.